HOW CAN WE HELP?

FAQ

Welcome to your own personal PropLogix knowledge database! We've covered everything here from using our system, to billing, and so much more. We are continuing to add to this as new questions come up. 

You can use the Categories to the right to filter out the type of answers you're looking for or search for what you need from the search bar above.

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How do I start ordering with PropLogix?

All you have to do is Register and you can place your first order immediately. Within minutes an account executive will call you to verify your account and your order will begin processing.

What information do you need to start my search?

This depends on the type of search you are requesting. Generally, all you need to provide us with are Address, City, Zip Code, County, Parcel ID, Owner Name(s), your File Number (if you'd like it for reference purposes), and your Closing Date.

Do I have to use the website to place my order?

You can use our website, or order through your closing software if a PropLogix integration is available. If you're having any issues, please contact support@proplogix.com for help.

How do I place a bulk order?

If you're interested in placing a bulk order (an order with 10 or more parcels related to the same closing), reach out to your Account Executive or email support@proplogix.com for a quote.

How do I order an update for a file?

If your update is within 6 months of the original order you can order an update. (Note: If the file is over 6 months old you will need to place a new order.) To place an update from the Overview Dashboard, click "Order History" > Search your file # or Address > Click the 3-dot icon on the far right and select "Update Order" from the drop-down menu. (If your order is over 6 months this option will not appear.)

How do I cancel an order?

The quickest way to cancel a file is from your “Overview Dashboard.” > Click "Order History" from the menu > Search your file # or address > Once you’ve found the file, click the 3-dot icon on the far right > select "Cancel" from the drop-down menu.

Forgot password / How do I change my password?

Click "Login" from the website homepage > Click “Forgot Password” > input your email address and you will be sent an email to reset your password.  

If you're already logged in--from any dashboard, click on your name/company name on the right side of the menu > this will take you to the "Manage Profile" page > Click “Change Password” in the page navigation next to “Manage Profile” > This takes you to a page where you will enter your current password and your new password and confirm new password > Click the "change password" button.

How do I add an additional email to an order?

You can do this while you’re placing an order on the "Order Details" page > Scroll to "Order Details" and find the "Additional Contact Emails" box > Type in the email addresses you'd like included on all correspondence for that file. If there are multiple emails, separate them by commas.

How do I add an authorized user on my account?

To add an authorized user, they must already have an account through PropLogix. From your Dashboard > Click your name/company on the right side of the menu > This takes you to the "Manage Profile" page > Scroll to the bottom and click the "Advanced Options" link > Type in the email address to search for the user you'd like to authorize and click on their address to add them.

How do I check the status of my report?

From the Overview Dashboard, locate your file (you can search by file # or address) > Click on the order number to open the file > Click the “Product Details” tab (next to “Order Details”) and you will be able to see the status of your file. It will show you what results are back and what parts of your report are still pending, and when to expect them back.

What is your average turnaround time?

We know you want to see a number here, but every property is different depending on the municipality it's in. For more information about searches in your area reach out to your account executive for help or email support@proplogix.com and we will get you the information you need as soon as possible.

How quickly will you start my search?

We start processing all files within 24 hours of ordering (provided we've been given all the necessary information to get started.) Once we process your order, we'll let you know an estimate of when you can expect your completed file and if there may be any additional fees.

When can I expect my finished report?

It depends on the municipality, but in 24 hours or less we'll get to work on your order and then we'll let you know the estimated turnaround time and any additional fees associated with your order.

How long is the information on my report good for?

Counties and municipalities will send information back with "date received"—this will be reflected on your report. Information from municipalities can change frequently, this is why many clients will order updates.

Why is my report locked?

We do this so that we can ensure the information on the report is secure. If you see an issue with your report, reach out to support@proplogix.com.

Who do I make my Checks Payable to?

Please make all checks payable to: PropLogix

Where do I send my payment?

1651 Whitfield Avenue Suite 101
Sarasota, FL 34243

When's my invoice due?

It's due 5 business days after closing, or 90 days from the date you receive the completed report—whichever comes first.

How do I create a summary invoice?

You can combine update invoices with your original invoice by navigating to Account Dashboard> Billing> Create PDF Statement from Selected.

What's the difference between the PropLogix processing fee and hard costs (municipal fees, association fees, etc.)?

The PropLogix processing fee is the cost for us to collect and analyze all the necessary items to complete your report. Hard costs are fees charged by departments, associations, and organizations for information.

If MY client cancels, am I responsible for paying?

Yes, unless otherwise outlined in your Statement of Work. Cancellation policies vary by service. If you're interested in other cancellation options reach out to your Account Executive.

Can I Pay Online?

This feature is coming SOON. We currently only accept payment via check. This feature is in the works and we're hoping to roll it out sometime soon!

How-To: Ordering a Municipal Lien Search

 

 

How-To: Ordering an Association Estoppel

 

 

How do I add an additional email to my PropLogix account?

(This allows another user to get notification emails on all your files.) From the Overview Dashboard, click your name/or company name on the right side of the menu > this will take you to the “Manage Profile” page > Navigate to the third row of boxes that says “Additional Contact Emails” > Add the email address(es) in the box. If you have multiple emails, separate them by commas.

I'm a "Power User"— how can I see files for my whole office?

From the Overview Dashboard, click your name/company name from the menu at the top (there should be a drop-down) > select your company name > You should now be able to view orders for the whole company/office.

How do I download / print a completed report?

From the Overview Dashboard > click order history, find your completed order > Click green order # to open > This takes you to the order details page > Under “Order Status” and “Completed Reports” > Click on the report > It will automatically download. You can then print it from there.

How do I download / print an invoice?

From the Overview Dashboard > click order history, find your completed order > Click green order # to open > this takes you to the “Order Details” page > Navigate to the “Fees” tab > Click “Download Order Invoice.”