Welcome to your own personal PropLogix knowledge database! We've covered everything here from using our
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How do I start ordering with PropLogix?
What information do you need to start my search?
Do I have to use the website to place my order?
You can use our website, or order through your closing software if a PropLogix integration is available. If you're having any issues, please contact email@example.com for help.
How do I place a bulk order?
How do I order an update for a file?
If your update is within 6 months of the original order you can order an update. (Note: If the file is over 6 months old you will need to place a new order.) To place an update from the Overview Dashboard, click "Order History" > Search your file # or Address > Click the 3-dot icon on the far right and select "Update Order" from the drop-down menu. (If your order is over 6 months this option will not appear.)
How do I cancel an order?
The quickest way to cancel a file is from your “Overview Dashboard.” > Click "Order History" from the menu > Search your file # or address > Once you’ve found the file, click the 3-dot icon on the far right > select "Cancel" from the drop-down menu.
Forgot password / How do I change my password?
Click "Login" from the website homepage > Click “Forgot Password” > input your email address and you will be sent an email to reset your password.
If you're already logged in--from any dashboard, click on your name/company name on the right side of the menu > this will take you to the "Manage Profile" page > Click “Change Password” in the page navigation next to “Manage Profile” > This takes you to a page where you will enter your current password and your new password and confirm new password > Click the "change password" button.
How do I add an additional email to an order?
You can do this while you’re placing an order on the "Order Details" page > Scroll to "Order Details" and find the "Additional Contact Emails" box > Type in the email addresses you'd like included on all correspondence for that file. If there are multiple emails, separate them by commas.
How do I add an authorized user on my account?
To add an authorized user, they must already have an account through PropLogix. From your Dashboard > Click your name/company on the right side of the menu > This takes you to the "Manage Profile" page > Scroll to the bottom and click the "Advanced Options" link > Type in the email address to search for the user you'd like to authorize and click on their address to add them.
How do I check the status of my report?
From the Overview Dashboard, locate your file (you can search by file # or address) > Click on the order number to open the file > Click the “Product Details” tab (next to “Order Details”) and you will be able to see the status of your file. It will show you what results are back and what parts of your report are still pending, and when to expect them back.
What is your average turnaround time?
How quickly will you start my search?
When can I expect my finished report?
How long is the information on my report good for?
Why is my report locked?
We do this so that we can ensure the information on the report is secure. If you see an issue with your report, reach out to firstname.lastname@example.org.
Who do I make my Checks Payable to?
Where do I send my payment?
1651 Whitfield Avenue Suite 101
Sarasota, FL 34243
When's my invoice due?
How do I create a summary invoice?
What's the difference between the PropLogix processing fee and hard costs (municipal fees, association fees, etc.)?
If MY client cancels, am I responsible for paying?
Can I Pay Online?
How-To: Ordering a Municipal Lien Search
How-To: Ordering an Association Estoppel
How do I add an additional email to my PropLogix account?
(This allows another user to get notification emails on all your files.) From the Overview Dashboard, click your name/or company name on the right side of the menu > this will take you to the “Manage Profile” page > Navigate to the third row of boxes that says “Additional Contact Emails” > Add the email address(es) in the box. If you have multiple emails, separate them by commas.
I'm a "Power User"— how can I see files for my whole office?
From the Overview Dashboard, click your name/company name from the menu at the top (there should be a drop-down) > select your company name > You should now be able to view orders for the whole company/office.
How do I download / print a completed report?
From the Overview Dashboard > click order history, find your completed order > Click green order # to open > This takes you to the order details page > Under “Order Status” and “Completed Reports” > Click on the report > It will automatically download. You can then print it from there.
How do I download / print an invoice?
From the Overview Dashboard > click order history, find your completed order > Click green order # to open > this takes you to the “Order Details” page > Navigate to the “Fees” tab > Click “Download Order Invoice.”