Frequently asked questions

How long is the information on my report good for?

Counties and municipalities will send information back with “date received”—this will be reflected on your report. Information from municipalities can change frequently, this is why many clients will order updates.

When can I expect my finished report?

It depends on the municipality, but in 24 hours or less we’ll get to work on your order and then we’ll let you know the estimated turnaround time and any additional fees associated with your order.

How quickly will you start my search?

We start processing all files within 24 hours of ordering (provided we’ve been given all the necessary information to get started.) Once we process your order, we’ll let you know an estimate of when you can expect your completed file and if there may be any additional fees.

What is your average turnaround time?

We know you want to see a number here, but every property is different depending on the municipality it’s in. For more information about searches in your area reach out to your account executive for help or email and we will get you the information you need as soon as possible.

How do I check the status of my report?

From the Overview Dashboard, locate your file (you can search by file # or address) > Click on the order number to open the file > Click the “Product Details” tab (next to “Order Details”) and you will be able to see the status of your file. It will show you what results are back and what parts of your report are still pending, and when to expect them back.

How do I add an authorized user on my account?

To add an authorized user, they must already have an account through PropLogix. From your Dashboard > Click your name/company on the right side of the menu > This takes you to the “Manage Profile” page > Scroll to the bottom and click the “Advanced Options” link > Type in the email address to search for the user you’d like to authorize and click on their address to add them.

How do I add an additional email to an order?

You can do this while you’re placing an order on the “Order Details” page > Scroll to “Order Details” and find the “Additional Contact Emails” box > Type in the email addresses you’d like included on all correspondence for that file. If there are multiple emails, separate them by commas.

Forgot password / How do I change my password?

Click “Login” from the website homepage > Click “Forgot Password” > input your email address and you will be sent an email to reset your password.

If you’re already logged in–from any dashboard, click on your name/company name on the right side of the menu > this will take you to the “Manage Profile” page > Click “Change Password” in the page navigation next to “Manage Profile” > This takes you to a page where you will enter your current password and your new password and confirm new password > Click the “change password” button.

Do you still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us.

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