Ep. 15 A Digital First Approach with Patten Title

Ep. 15 A Digital First Approach with Patten Title


Host Amanda Farrell speaks with Patten Title President, Eric Fontanot to discuss how their adoption of technology eased their team’s transition to digital and remote closing solutions during the COVID-19 pandemic. In this episode, he details how his company integrated the latest solutions for title professionals into their operations and why other title agents need to endure the growing pains of changes today for success tomorrow.

"The industry as a whole was pushed probably five to seven years ahead of what it normally owuld have been from an adoption standpoint on technology because of the pandemic, and that's something that's beneficial. Believe it or not." - Eric Fontanot, President of Patten Title Company


Key topics in this episode:

  • Grappling with changes like remote online notarization in the industry (3:15).
  • Eric details his team’s of implementing digital solutions and safer closing options during COVID-19 (9:00).
  • Evaluating remote work as a long-term operations solution (15:26).
  • The limitations of RON (20:15).
  • Do digital closings appeal to a certain type of buyer? (23:21)
  • Challenges of retaining and training employees (30:30).
  • Tips to streamline your operations (37:30).

Suggested reading:

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Guest: Eric Fontanot of Patten Title Company
Host: Amanda Farrell of PropLogix

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