Key topics in this episode:
- Collecting feedback (3:39).
- Responding to negative feedback (7:00).
- Hurdles to setting up a survey program (8:35).
- What is the survey like and who takes it? (14:12).
- Handling change and new technology (21:21).
- How to connect in a remote environment (25:00).
- Finding inspiration for social media marketing (31:05).
- Creating a company culture that translates into a positive customer experience (35:12).
- Addressing the biggest pain points of closings (41:50).
Resources and suggested reading:
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Guest: Cindy Koebele of TitleSmart
Host: Amanda Farrell of PropLogix