According to the 2020 State of the Title Industry report, hiring and training new staff is one of the top five challenges for title company owners, CEOs, and other executives. As an industry, the problem of recruiting the right candidates with the right skills and personality to find success as title examiners, processors, closing agents, escrow officers, and other roles is daunting. It doesn’t help that the well-trained professionals they rely on to get to the closing table quickly are inching closer to retirement age each year.
To help leaders in the industry match the right candidate to the right role in their company, I spoke to the Director of People and Culture at PropLogix, Jennifer Niccolai.
She shared some tips on hiring, how any company can use behavioral assessments, and some mistakes to avoid when interviewing candidates.